At a Glance
Two-way email lets a clinic and its clients exchange emails from one shared inbox, with every message saved against the client record. Replies to confirmations, enquiries and campaigns are captured rather than lost. ClinicSoftware.com threads client emails into the client's history so any team member can respond in context.
What is two-way email?
Two-way email means clients can reply to your emails and staff can respond, with the whole exchange stored on the client record. Unlike one-way sends, no reply is missed. ClinicSoftware.com collects replies in a shared inbox.
How does two-way email help a clinic?
Enquiries and replies land in one place instead of scattered personal inboxes, so nothing slips through and any team member can pick up a conversation. It keeps every client interaction on the record.
Can email be automated as well?
Yes. Automated emails for confirmations, reminders and campaigns can send on rules, and any replies flow back into the two-way inbox linked to the client.
Key Numbers at a Glance
| Metric | Value |
|---|
| Client emails | Threaded to record |
| Inbox | Shared team inbox |
| Respuestas | Captured, not lost |
Frequently Asked Questions
What is two-way email?
It lets clients reply to your emails and staff respond, with the exchange saved on the client record. ClinicSoftware.com collects replies in a shared inbox so nothing is missed.
How is it different from normal email?
Normal marketing email is one-way; two-way email captures replies and threads them to the client, so enquiries are actioned rather than lost in a personal inbox.
Can any team member respond?
Yes. Because conversations sit in a shared inbox on the client record, any team member can see the history and respond in context.
Does it work with automated emails?
Yes. Automated confirmations, reminders and campaigns can send on rules, and replies flow back into the two-way inbox.
How It Works in ClinicSoftware
01
Connect your clinic email in ClinicSoftware.com
02
Route replies into a shared inbox
03
Link every message to the client record
04
Respond in context from the client's history
Envía y recibe correos electrónicos directamente dentro de la plataforma. Cada mensaje se agrupa en el registro del cliente, proporcionándote un historial completo de comunicación sin cambiar entre aplicaciones. Automatiza seguimientos, confirmaciones de citas y correos de marketing desde el mismo lugar.
Cómo Funciona
01
Conecta tu dirección de correo de la clínica en Configuración → Integraciones
02
Envía un correo electrónico directamente desde cualquier perfil de cliente con un solo clic
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Respuestas entrantes se agrupan automáticamente con el registro correcto del cliente
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Configurar desencadenadores de correo electrónico automatizados para reservas, recordatorios y seguimientos posteriores a la visita
Características Clave
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Bandeja de Entrada Dentro del CRM
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Hilo Automático a Registros
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Plantillas de Correo Electrónico
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Campañas Masivas
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Seguimiento de Tasa de Apertura
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Seguimientos Automatizados
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Soporte de Adjuntos
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Recibos de Lectura
Consejos Profesionales
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Crea una biblioteca de plantillas de correo electrónico para tus 10 comunicaciones más comunes con clientes
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Utiliza el registro de comunicación como evidencia de consentimiento del cliente y contacto para el cumplimiento del GDPR
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Configurar un seguimiento automatizado 24 horas después de la cita para recopilar reseñas
